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CRM Consulting & Conception

With experience from over 600 projects in the design and implementation of customer-oriented processes, we support you in defining and documenting your individual requirements for a complete 360-degree view.

We accompany you from the idea generation to the final system decision:

  • Develop vision & mission – clear alignment of your customer-related corporate goals

  • Calculate business cases – reliable figures for your decision-making

  • Define SMART measures – precise, actionable steps to achieve goals

  • Record and document processes – as a basis for tenders and concept phases

  • Evaluate providers – with structured evaluation frameworks and effort estimates

  • Accompanying system selection – from the tender to the final decision

We rely on proven methods such as the Salesforce V2MOM approach (Vision, Values, Methods, Obstacles, Measures) and practical checklists for sales, service, marketing, and integrations. This way, we document your IT infrastructure and processes clearly and transparently – providing a solid foundation for your digital transformation.

Strategic clarity for your company thanks to V2MOM

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Deutschland

Veritaskai 8
D-21079 Hamburg

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Kurfürstendamm 195
10707 Berlin
 

Brüsseler Straße 1-3
D-60327 Frankfurt a.M.

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Landsberger Str. 302
D-80687 München

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France
Rue d'Amsterdam 57
75008 Paris

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Kosovo​

Rr. Xhevded Doda
XK-10000 Prishtina

Switzerland

Heuwaage 5
CH-4051 Basel

Austria

Herrengasse 1-3

A-1010 Vienna

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