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Improved service quality with greater efficiency
With the introduction of Service CloudS
Thanks to the Lightning Service Console, your teams have a central, clear view of all relevant customer data. Relevant knowledge articles and solutions are readily available, allowing service requests to be processed more quickly and effectively.
My Omni-Channel RoutingWe
In addition, the targeted use of macros allows you to solve frequently recurring and time-consuming tasks with just one click. This leaves more time for what matters most: satisfied customers.
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